Privacy Policy

Luwayla Corp ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA"). This policy explains what information we collect, why we collect it, and how we handle it.

1. Responsible Party

Luwayla Corp is the responsible party for the personal information processed through this website.

• Location: Polokwane, Limpopo, South Africa
• Information Officer: Lucien Lawrence
• Contact: hello@luwayla.tech

2. What information we collect

We collect personal information directly from you when you contact us, and limited information automatically when you visit the site.

Directly from you (contact form)

• First name and last name
• Email address
• Phone number (optional)
• Company (optional)
• Service of interest (optional)
• Message contents

Automatically via server logs

• IP address
• Browser and device information (user agent)
• Timestamps and requested URLs

Essential cookies

We only use cookies strictly necessary for the site to function. See section 12 for details.

3. Why we collect it

• To respond to your enquiries and requests
• To provide services you have asked for
• To maintain website security and prevent abuse
• To comply with our legal obligations

4. Legal basis

We process your information on the following bases:

• Consent — when you submit the contact form, you consent to us processing the information you provide to respond.
• Legitimate interest — for server security logs and abuse prevention.
• Legal obligation — where required by law.

5. Voluntary supply & consequences

All information you supply through our contact form is voluntary. However, if you choose not to provide required fields (your name, email, and message), we will not be able to respond to your enquiry.

6. Who we share your information with

Your personal information is accessed by the Luwayla Corp internal team on a need-to-know basis. We also use vetted third-party service providers for:

• Email delivery
• Hosting and infrastructure

These providers operate under data-processing agreements that limit their use of your information to what is necessary to provide the service.

We disclose personal information to legal or regulatory authorities only when legally compelled.

7. International transfers

Our hosting and email providers may process data outside South Africa. Where this occurs, we rely on providers that offer equivalent levels of protection under comparable data-protection frameworks and/or on contractual safeguards, as contemplated by Section 72 of POPIA.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy. Contact form submissions are retained for no longer than 24 months unless a longer period is required by law.

9. Your rights under POPIA

Under Section 5 of POPIA, you have the right to:

• Be notified that your personal information is being collected, and notified of any unauthorised access
• Request access to the personal information we hold about you
• Request correction, destruction, or deletion of your personal information
• Object to the processing of your personal information on reasonable grounds
• Object to direct marketing at any time
• Refuse unsolicited electronic marketing
• Not be subject to a decision based solely on automated processing
• Lodge a complaint with the Information Regulator
• Institute civil proceedings regarding any interference with your personal information

10. Exercising your rights

To exercise any of the rights above, email our Information Officer at hello@luwayla.tech. We will respond within a reasonable period.

11. Security safeguards

We employ technical and organisational measures appropriate to the risks, including HTTPS transit encryption, access controls on a least-privilege basis, and regular review of our security practices.

12. Cookies

We only use cookies that are strictly necessary for the site to function. We do not set analytics, advertising, or tracking cookies.

13. Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page with a new effective date at the top.

14. Complaints to the Information Regulator

You have the right to lodge a complaint with South Africa's Information Regulator:

• Information Regulator (South Africa)
• Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
• Phone: 010 023 5200
• Toll-free: 0800 017 160
• Email: enquiries@inforegulator.org.za

15. Contact us

Questions about this policy? Email hello@luwayla.tech.